Shipping and Tracking

Are there any restrictions on ordering for shipments to Canada?

Certain items cannot ship to Canada. These items will be identified as you select products and make your way through the shopping cart process.

Please note that for shipments of merchandise to Canada, the Canadian purchaser/recipient of the merchandise is the “importer” of record and is responsible for complying with all Canadian laws and regulations for importing such merchandise into Canada. When you place an order for shipment to Canada, you are authorizing our Canadian customs broker to act as agent on the importer’s behalf (whether the importer is you or another person) with Canada Border Services Agency (CBSA) to clear, report, and account for the imported merchandise with CBSA and remit to CBSA all applicable duties, fees, and taxes arising from such importation, on behalf of the importer in accordance with all applicable Canadian legal requirements. At checkout, the total amount for “shipping” will include all applicable duties and fees (in addition to all freight and handling fees), and the total amount for “taxes” shall include all applicable sales tax.

Can I send gifts to multiple locations in the same order?

No, you will need to place separate orders.

Change my shipping address

If you need to update your shipping address for all pending orders:

Log into your account and navigate to Order History.
Click the Update Shipping Address link under “Need to make a change that applies to all orders?”
Select one of your saved addresses or input the new shipping address and click Confirm.

If you would like to make an address change on a single order:

Log into your account and locate the order in question from your Order History.
Click View Details to open the order.
After opening the order, click the link that reads Change this Delivery Address located on the right hand side.
Select one of your saved addresses or input the new shipping address and click Confirm. If the new shipping address should be used on all pending orders (shipping to the same current address), check the box at the bottom before submitting.

Note: Addresses can only be updated on eligible orders. Shipping address changes across countries are not available.

For orders placed before July 12, 2024, click here to make changes.

If you need additional assistance, please contact the Hasbro Pulse team at this link

I received a notice that a shipping label was created, but my order has not shipped yet.

If you have an existing account with a courier, you may receive a notification or email when the shipping label for your Hasbro Pulse order is created. Though the courier’s shipping label is ready, it still takes time for our team to prepare your order for shipment. It is not uncommon for it to take 5 business days or more from the time when the shipping label is created to the time when your order is shipped. You will receive an email from Hasbro Pulse containing tracking information as soon as your order is in transit.

What shipping options are available?

Standard Shipping Options

Expedited Shipping For Contiguous US:

Pre-orders will ship within three business days of the estimated ship date.

We do not ship to P.O Boxes.  

HasLab Crowdfunded Products will be charged a HasLab Surcharge during checkout. This fee covers shipping costs for HasLab products. The HasLab Surcharge is waived for Hasbro Pulse Premium Members as part of the final checkout process. Check the specific HasLab campaign page for details.

For more information regarding our Shipping & Return policies, please review the following link: https://www.hasbropulse.com/pages/shipping-return-policy

For orders in the United Kingdom, please click here. For European orders, please click here.

Please note that for shipments of merchandise to Canada, the Canadian purchaser/recipient of the merchandise is the importer of recorder (the “Importer”) and is responsible for complying with all Canadian laws and regulations for importing such merchandise into Canada. When you place an order for shipment to Canada, you are authorizing our Canadian customs broker to act as agent on the Importer’s behalf (whether the Importer is you or another person) with Canada Border Services Agency (“CBSA”), to clear, report, and account for the imported merchandise with CBSA and remit to CBSA all applicable requirements. At check-out, the total amount for “Shipping” will include all applicable duties and fees (in addition to all freight and handling fees) and the total amount for “Taxes” shall include all applicable sales tax.

What should I do if I have not received my order?

If you have tracked the status of your order and it has not been received within 48 hours of the posted date of delivery, please contact us here.